Reporting Bugs

When reporting a problem please have all relevant details available. In the case of an error message, this includes the full text of the error. In most cases the full text of the error message will be displayed in the black and white Windows command window. Copy the error message text from this window and include it with the error report email.

Most errors occur as a result of a misconfigured initialization file. It is easiest for us to diagnose these errors if you email us a copy of your initialization file along with the text of the error message.

Problems related to specific datasets may require that you send us a copy of your input datasets, preferably on DVD or CD-ROM.

Refer to Our contact information in the preface of this manual.