Support will be provided during SPS's regular office hours (8:30 A.M. to 5:00 P.M. Eastern Time) and may be available at other times. In the event that a SPS technical support technician is unavailable at the time of your call, a technician will return your call at the earliest possible opportunity.

Technical support is provided for 90 days after the purchase of Patchworks. Ongoing technical support requires an annual maintenance agreement.